Refund policy

Our Return and Refund Policy

We understand that sometimes things don’t work out, and that’s okay! 😊 Our return process is here to make things simple and worry-free.

Returns – 14 Days of Flexibility

You have 14 days from the day you receive your item to request a return. Just ensure that your item is unused, in its original condition, and still in its original packaging (with any tags included). Don’t forget to have your receipt or proof of purchase handy!

To start a return, contact us at contact@lt3studio.com, or via the Contact page, and we’ll guide you through the process. Items sent back without an approved return request won’t be accepted.

Return Address:

Studio Skaug, Postbox 420, 2051 Jessheim, Norway

💬 Have a question about a return? Just reach out to us anytime at contact@lt3studio.com or via the Contact page.

Damaged or Incorrect Items

We want you to be happy with your order, so please check your item as soon as it arrives. If you notice any damage or if we sent the wrong item, let us know immediately so we can fix the issue quickly. Just send us a message at contact@lt3studio.com with photos of the issue, and we’ll make it right.

Items We Cannot Accept for Returns

• Custom or personalized items (since they’re made just for you!)
• Sale items or gift cards

If you’re unsure about your item’s eligibility for return, just ask! We’re here to help.

Exchanges

Want to exchange an item? The fastest way is to return the one you have and place a new order. Once we receive and approve your return, you’ll be all set to get exactly what you need.

EU Customers – 14-Day Cooling-Off Period

For customers in the European Union, you’re entitled to a 14-day cooling-off period. You can cancel or return your order within 14 days, for any reason, as long as the item is in its original, unused condition with tags and packaging.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the refund status. Approved refunds will be issued to your original payment method within 10 business days. (Just a friendly reminder that banks and credit card companies may take a little extra time to process the refund.)

If more than 15 business days have passed and you haven’t received your refund, please contact us at contact@lt3studio.com or via the Contact page, and we’ll help resolve it.

We’re here to make your experience as smooth and magical as possible! ✨